Remote Mac support.
Every macOS. Every generation.
Remote Support Available
Help for those left out of Apple's Care
What's New at Phil The Mac Guy
Rate Increase — Rates are being adjusted to reflect the depth and scope of support you've come to expect. Still the best value in Mac help.
Data Recovery — Mail-in data recovery now available for liquid spills, drive failures, and more. If your data is in there, we'll go after it.
The Laboratory — Fifteen years of Apple operating systems running simultaneously on a single 2010 Mac Pro. Not emulation. Not virtual machines. Bare metal.
Hackintosh — Retired — The custom-built multi-OS machine that helped build this business has been officially retired from active service. It had a great run.
I’m Phil, of Phil the Mac Guy. I specialize in helping people with Macs, MacBook, iMacs and more that find themselves no longer under Apple’s support. I can help with a range of models from Apple’s first Intel machines to the Apple Silicon models of today. You may have already realized that there are some things that Apple just won’t help with, even on their newer machines, so here I am. I provide comprehensive support no matter if you’re new to the platform or a Mac enthusiast. I’m not limited by Apple’s “scope of support”, I specialize in macOS troubleshooting. I go further, work harder to help with things Apple won’t touch or even discuss. Your Macs should last longer than Apple wants to admit. Let me help you get your money’s worth out of it…a little longer
I am only able to work a limited number of hours per week, so I do not offer onsite hardware repair. If you need assistance please request an appointment online so I can get back with you. After doing this work for more than 3 decades, I’ve developed a large network of techs, most of them current or former Apple employees, who’ve also done this for years. I won’t leave anyone with a broken computer and no help. If I’m unable to assist I will exhaust all resources to do what can be done. You deserve a working computer.
Due to popular demand I have expanded my business to include the following services
•IOS Support
•iPhone
•Rehabilitating, Repurposing, & Rehoming Computers
I don't perform hardware repairs or offer onsite repair services
Mail-in Repair limited to Data-recovery
Mission Statement
- Support all Intel and newer Macs
- Support all compatible devices connected to Macs
- Provide comprehensive support
- Resolve every issue
- Answer every question
- Focus on superior customer service
- Treat the entire system, not a problem
- Educate throughout
- Help everybody
- Fix all Macs
- Love what you do
- Adept with VMs
- Experience at pushing performance parameters
- 30+ years MIDI experience
Extensive support experience
- Service Providers
- Mac Heads
- Business Owners
- Recent Windows Converts
- Grandparents
- Non-Mac users stuck in jobs with Macs
- Newbies
- The computer phobic
- Students
- Young People
- Haters
- Everybody
I specialize in Intel Macs and don't stop with just the Mac
By far the largest complaint I hear is that no company takes full responsibility for their products. They point fingers at each other instead of helping the user with compatibility. Companies offer the bare minimum one year of support for only their product and then you’re on your own. That’s where I fit in. I’ll support your whole system. I specialize in macOS troubleshooting and making things work together. I’ll speak to you, help you, and best of all my help doesn’t end when you mention another company’s device.
I don’t care if you have non-Apple products hooked up or not — if they’re part of your computer system, I’ll do what I can to ensure they work together. I have supported systems from MacOS Snow Leopard to macOS Tahoe. If you call me right now, I can pull up whatever OS you’re running on live hardware and support you in real time — something no Apple Store or Genius Bar can offer. From the first Intel Macs to current Macs, I offer straightforward macOS troubleshooting at a reasonable price. I currently use macOS Tahoe on my 2024 Mac mini and have multiple machines running everything from Snow Leopard to Sequoia. If you have problems and Apple won’t help you, I’m here. I support all recent and future hardware and operating systems. I draw the line at hardware older than Intel (Power PC, G3, G4, & G5) and MacOS versions prior to Snow Leopard.
Warning!
Learning is inevitable when speaking with Phil The Mac Guy!
- Knowledge shared freely and constantly
- Patient explanations, instructions, and lessons
- Relevant articles and reference materials sent out regularly
- Everyone needs to know as much as they can learn
- People are smart, they just need guidance
- There is no such thing as esoteric knowledge
- Secrets aren’t good
- Learn how to troubleshoot and repair without a full reinstall.
- Pre-purchase consultations and answers in addition to private tutoring
- Learn what a .plist file is and why they matter.
- Learn about the Libraries, which ones are which, and what they do.
- Learn about the Terminal.
- Ask as many questions as you want
- I am here to help
Please send as much of the following information as possible in email or text:
Please Send the Following Information
- Summary of issues
- Full configuration; name, model, year, and OS version plus all devices installed in or connected to computer (RAM, drives, trackball/keyboard/mouse, printer, display, dock, network, etc.)
- Current issue(s)
- Any specific error messages
- When issues were first observed and any events preceding onset of issues.
contact@philthemacguy.com
(512) 703-0683
$60 hour
24/7 call anytime
Unheralded Scope of Support
Remote Support via FaceTime
Unsupported macOS upgrades
Consults – Lessons
Pre-purchase Consultations
Technical Support & Troubleshooting
PC to Hackintosh Conversions
OCLP
OC Auxiliary Tools
OpenCore