$40 hour/Credit Cards Accepted
FaceTime
Zoom/Skype
Apple can't help everyone...
Somebody needs to help the rest
I'm here
Stop the frustration.
Stop wondering if it’s broken or repairable.
I can help you get the most out of your Mac.
Televideo Support Available
Help for those left out of Apple's Care
I’m Phil, of Phil the Mac Guy. I specialize in helping people with Macs, MacBook, iMacs and more that find themselves no longer under Apple’s support. I can help with a range of models from Apple Silicon to the first Intel machines. You may have already realized that there are some things that Apple just won’t help with, even on their newer machines, so here I am. I provide comprehensive support no matter if you’re new to the platform or a Mac enthusiast. I’m not limited by Apple’s “scope of support”, I specialize in macOS troubleshooting. I go further, work harder to help with things Apple won’t touch or even discuss. Your Macs should last longer than Apple wants to admit. Let me help you get your money’s worth out of it.
I am only able to work a limited number of hours per week and I can help only so many people. If you need assistance please request an appointment online so I can get back with you. I’m only one person and can do only so much. If I get more requests, I may find and train other techs to assist me. After doing this work for more than 25 years, I’ve developed a large network of techs, most of them current or former Apple employees, who’ve also done this for years. I won’t leave anyone with a broken computer and no help. If I’m unable to assist I will exhaust all resources to do what can be done.
Mission Statement
Support all Intel and newer Macs
Support all compatible devices connected to Macs
Provide comprehensive support
Resolve every issue
Answer every question
Focus on superior customer service
Treat the entire system, not a problem
Educate throughout
Help everybody
Fix all Macs
Love what you do
Adept with VMs
Experience at pushing performance parameters
30+ years MIDI experience
Extensive support experience
Service Providers
Mac Heads
Business Owners
Recent Windows Converts
Grandparents
Non-Mac users stuck in jobs with Macs
Newbies
The computer phobic
Students
Young People
Everybody
I specialize in Intel Macs and don't stop with just the Mac
Of all the problems and complaints computer owners have, the most common is probably that nobody takes responsibility for their products. Everybody points fingers and sends you away to have your problem solved by somebody else. And then, if your computer is more than several years old, they often won’t speak to you, and if it’s older than that they definitely won’t speak to you. Good luck finding anyone to speak to you if it’s even older. They’ll help with a system under warranty, but nobody’s going to troubleshoot an older system. I will.
I specialize in macOS troubleshooting and making things work. I’ll speak to you. I’ll help you. I don’t care if you have non-Apple products hooked up to it or if they’re your problem. I’ll still help. They’re part of your computer system. I’m a computer owner as well. I realize that people use their computers with other equipment and sometimes need help making it all work together. Computer companies generally won’t help you make all your equipment work together as a system. I will. It doesn’t do you any good if it’s not all working together. I’ll help get it all working right. What good is a computer system if everything isn’t working together? I have supported Sonoma and the M3 Macs. Apple wouldn’t help so it was up to me. It was surprisingly easy. They’re just Macs with different silicon. Straightforward macOS troubleshooting. I now use Ventura daily and have it installed on my primary machine with Somona on a MacBook Pro in case I need it. If you have problems and Apple won’t help you I’m here. I support all recent and future hardware and operating systems. I draw the line at stuff from 20 to 30 years ago.
Please send as much of the following information as possible in email or text:
Summary of Issue:
- Full configuration; name, model, year, and OS version plus all devices installed in or connected to computer (RAM, drives, trackball/keyboard/mouse, printer, display, dock, network, etc.)
- Current issue
- Any specific error messages
- When issue was first observed and any events preceding onset of issue.